Terms and Conditions


Chalet Rivendell Terms and Conditions

Contract  and information about us

This Chalet is operated by WILSON MICHAEL registered in France under company number Siret: 39912912100048. The Company’s registered office is at 229a Rue Jean Moulin, 73190 Challes les Eaux, France.

Please read carefully the booking terms and conditions set out below before booking your holiday with Chalet Rivendell. These booking conditions form the basis of your contract with CHALET RIVENDELL MICHAEL WILSON and set out the respective rights and obligations of both parties. As soon as you have paid your deposit this means that you and all the members in your group have accepted these terms and conditions. The group leader must be at least 18 years of age.

  1. Prices

Chalet Rivendell reserve the right to modify the prices online at any time and for any reason. Products and services will be charged according to the rates in place at the time of booking. All prices include tax and are stated in Euros. Local holiday taxes, optional services and the cost of sporting activities (unless otherwise indicated) are not included; neither is the damage deposit (see clause 3).

Local holiday taxes: Holiday taxes are not included in the prices. As an indication, the amount tends to vary from 0.20 € to 3.00 € per person, per night. This tax is a fixed amount, and is regularly revised by the local authorities, to whom we are required to transfer the tax collected from our clients.

  1. Booking

As soon as you wish to make a booking we require a deposit consisting of 30% of the total holiday cost (unless specified otherwise by CHALET RIVENDELL) and this amount should be paid immediately upon placing your booking request. The client can choose to pay the full amount at the time of the booking.

As soon as this deposit has been received by us, a binding contract between us comes into existence. French law governs this contract and all matters arising out of it. In the unlikely event of any dispute arising between us, we both agree that the courts of France will deal with this.

  1. Final Payment

The remainder of your holiday payment should be made 4 weeks prior to your holiday start date. If the balance is not paid within 72 hours of recieving the reminder we reserve the right to cancel your holiday, retain the deposit and recoup any additional charges. You may pay by bank transfer or credit card.

At the same time as the final balance we ask for a damages deposit of €500. However, the sum reserved by this clause shall not limit the client’s liability to the owner. The owner will hold onto this damages deposit and refund the balance of this deposit within 2 weeks after the end of the rental period. If there are no additional cleaning/damages costs the full amount will be refunded.

  1. Insurance

Please ensure you have organised your own winter holiday insurance prior to your arrival as this is not included in your holiday price, as well as insurance for a cancellation due to positive covid test meaning that you cannot travel. Please ensure you have insurance for off-piste skiing if this is something you will be doing during your stay.

  1. Cancellation or Alteration by the Client

If you want to cancel your holiday, the lead name (group leader) on the booking must tell us in writing immediately by email. Verbal cancellations will not be accepted. If you cancel, you will be liable to pay the following cancellation charges, which should be reclaimed through your insurance.

Cancellation charges depend on when the cancellation is received by us in our inbox.

  • Cancellation more than 12 weeks before holiday start date – full refund
  • Cancellation 12 to 8 weeks before holiday start date – we will refund 50% of the deposit paid and retain 50%
  • Cancellation between 8 weeks and 30 days to holiday start date – we will retain the whole of the 30% deposit.
  • Cancellation between 30 days and 7 days before arrival= 50% total cost refunded
  • Cancellation within 7 days of arrival = no refund
  • For reservations made less than 30 days before arrival and cancelled within 48hours of  booking = full refund as long as it is at least 14 days until the arrival date.

Please note that these charges apply even if you are forced to cancel due to not being able to travel because of a positive covid test. Please insure you have insurance to cover you for this eventuality.

No refunds are given for unused portions of the holiday.

  1. Cancellation or Alterations Made by CHALET RIVENDELL

In the unlikely event that we need to make any substantial changes to, or cancel, your holiday, a full refund or exchange will be offered, unless for the reasons below. However we do reserve the right to make these changes if appropriate. Once a refund has been credited we will be under no further liability outside the cost of your stay at Chalet Rivendell (including previously arranged transportation, carriage and/or accommodation).

Refunds will not be payable if we are forced to cancel, or change in any way, your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure.

Cancellation due to issues relating to Covid-19
We cannot offer free cancellation in the event that we have to cancel for one of the reasons below :
*The relevant local ski area is closed due to the Covid-19 pandemic,
*The French government or local authorities has stipulated that holiday accommodation
cannot operate,
*There is a prohibition on movement of people that prevents clients from travelling to their
booked holiday accommodation,
*The French government requires visitors to quarantine on arrival in France,
*The FCO or equivalent government body for the client’s country of origin requires clients to
quarantine on return from their holiday,
However we will offer the client a choice between the following options:
*Postpone the booking to the corresponding week the following month/ year or the one after
(depending on availability), at no extra cost, even if the cost of that week would otherwise have risen.

  1. Accomodation

Hire periods start at 4pm on the date of arrival and end 11am on the date of departure.

On the date of arrival (indicated on your invioce) we will endeavour to have your room ready by 4pm. However, this may not be guaranteed and in this case we will provide you with an area of the chalet until such time.

Your room must be vacated by 11 am on the day of departure, regardless of the time of transfer. We will however provide space for the storage of baggage, should you either arrive before 4pm, or wish to leave after 11am.

The Client must use the Chalet Rivendell for the purpose of a private holiday residence only The property shall not be sub-let, nor shall the occupancy exceed or differ from the number of persons stated on the booking application. The owner operates a ‘no pets and a no smoking’ policy in the property.

  1. Inventory

The property contains a full inventory of items to ensure that everything is to hand to make your stay enjoyable and is fully equipped with cutlery, crockery and bedding. Any discrepancies found at the end of the hire period, or the cost of any damage will be deducted from the damages/cleaning deposit prior to any refund being made.

It is forbidden to use the beds without sheets. Due to the possibility of many simultaneous arrivals and departures, the site manager may not be present upon the client’s arrival. We advise clients to check the inventory upon arrival and note down any discrepancies or significant marks or damage to the property, or appliances that do not work properly, and inform the Chalet manager with minimal delay on the number provided.
13. Cleaning

We maintain a high standard of cleanliness in our property and consequently we charge an obligatory end of stay cleaning fee of €190 euros.

However, you are still expected to leave the chalet in a reasonable state of cleanliness, dishes should have been done, rubbish should have been taken out.

  1. Behaviour

Chalet Rivendell reserves the right to terminate, without compensation and without any further contractual obligations towards them your holiday, if it is deemed that your behaviour is unsociable, abusive or in any way unacceptable, to ourselves, employees or any other guest or in anyway harms the reputation of Chalet Rivendell with local residents or suppliers.

We will not make any refunds or pay any compensation to the individual involved or to members of his/her party, or associates wishing to curtail their holiday as a result.

  1. Complaints by the Client

Should a problem occur during your holiday please inform a member of the Chalet Rivendell resort team as soon as possible. We will then do everything we can to resolve the problem. If the complaint cannot be resolved in the resort, please write to us at within 28 days of your return from your holiday, giving all the relevant information. We regret that we cannot accept liability in respect of any complaints, which are not notified entirely in accordance with this clause.

  1. Liability

We also do not accept any responsibility for injury, illness or death caused by your own actions or omissions, or by any unforeseeable or unavoidable event.

Information about Morzine and its services contained in our website, is accurate to the best of our knowledge. We will not be held responsible for any changes to such services, as they are out of our control.

Chalet Rivendell will not arrange your travel by sea, rail or air and accordingly Chalet Rivendell cannot accept responsibility for injury or loss suffered as the result of the acts or omissions of the providers of such services. Such arrangements are entirely your responsibility and you should ensure that they are made through a reputable provider.

The owner shall not be liable to the client:

  • For any accident or injury to the client or any members of his/her party due to any cause whatsoever, nor for any loss or damage to personal goods or property during the hire period, You are responsible at all times for all your personal belongings, documents and ski equipment (including hired).
  • For any temporary defect or stoppage in the supply of public services to the property, nor in respect of any equipment, plant, machinery or appliances in the property or garden,
  • And under no circumstances will the owner’s liability to the client exceed the amount paid to the owner for the hire period.